Quality assurance

Allegro’s demand for excellence is reflected in our quality assurance system.

The majority of Allegro's translators are accredited government authorised translators. Our translators have extensive experience and form a unique and stable professional team. They all have higher education qualifications and utilise the latest in translation technology to ensure consistency in what they deliver. Our native translators ensure the very best quality for our customers.

Did you know?

Did you know that at least two experienced translators read, translate and proofread a translation before it is delivered to our customers?

Quality assurance procedures

Quality control

Allegro has developed its own quality assurance system based on ISO 9001 and NS-EN ISO 17100:2015 Translation services – Requirements for translation services:

  • We have documented procedures for, among other things, document processing, choosing suppliers, confidentiality and security.

  • Our procedures ensure good traceability and services of the highest possible quality.

  • Allegro is registered in Achilles UNCE as an accredited supplier to the energy sector, and in TransQ and StartBANK as an accredited supplier to the transport sector, the building and construction industry, as well as public administration and the insurance and real estate industries.

Quality assurance

  • Allegro has set procedures for quality assurance, including the use of terminology lists and clarifying any ambiguities with the client.

  • What we deliver is quality assured in accordance with the requirements of NS-EN ISO 17100:2015.

  • We make the same stringent requirements of our subcontractors as we do of ourselves.

  • Any non-conformities are recorded and handled, and our procedures are then reviewed.

Confidentiality

  • All Allegro employees and subcontractors have signed a confidentiality agreement in which they commit not to disclose information about products, operational or business matters or any other information that they acquire through their work for our clients.

  • The duty of confidentiality applies both during the employment period and after leaving the company's service.

Handling complaints

  • We appreciate all customer feedback and customer complaints are always given top priority.

  • Our general manager considers the complaint with the person(s) involved and decides on how to proceed.

  • All customer complaints are treated as non-conformities and are reported in accordance with our procedures.

Information and data security

  • Allegro has excellent procedures for storing, deleting and shredding documents relating to clients.

  • We use encryption software for receiving and sending any documents that contain sensitive information.

  • Allegro AS employs an ASP solution that is secured with a powerful firewall and antivirus/antispyware solutions. The server is continuously monitored and daily backups are made.

Invoicing

  • Invoices are prepared in accordance with the agreement with each individual client.

  • Allegro records hours in accordance with the Bookkeeping Regulations and can document how much time each employee has spent on all assignments.

  • For assignments remunerated on the basis of actual time taken, the time is documented in accordance with the requirements of NS 8402.

  • Allegro offers electronic invoicing.